DragonSlots Casino Privacy Policy

At DragonSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at https://dragonslots.com/. By completing the DragonSlots Casino sign up process and using our services, you acknowledge that you have read and understood this policy. We are operated by TechSolutions Group N.V. and licensed under the Curaçao Gaming Authority (OGL/2024/1769/1016), and we are fully committed to handling your data responsibly and transparently.

1. Who We Are

Here at DragonSlots, we operate as a licensed online casino serving players across Australia, New Zealand, India, the Philippines, and many other target markets throughout Asia and the Pacific. Our DragonSlots Casino platform is owned and managed by TechSolutions Group N.V. If you have any questions about how we process your data, you can reach us at support@dragonslots.com or complaints@dragonslots.com. We encourage you to contact us directly whenever you have concerns about your personal information.

2. Information We Collect

When you interact with our DragonSlots platform — whether during registration, login, or gameplay — we may collect the following types of personal data:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username and password used for DragonSlots Casino login
Payment details, including deposit and withdrawal method information
Government-issued identification documents required for KYC verification
Transaction history, gaming activity, and bonus usage
Device information, IP address, browser type, and operating system
Communications you send us via live chat or email

We collect this information directly from you during registration or when you use our DragonSlots app and other services. We may also receive data from third-party payment processors and fraud prevention partners.

3. How We Use Your Information

At DragonSlots Casino, we use the data we collect for clearly defined purposes. Our goal is never to misuse your personal information, and we process it only when we have a lawful basis to do so.

To verify your identity and complete KYC procedures before processing withdrawals
To process deposits and withdrawals through your selected payment method
To manage your account, including participation in our VIP Club with 50 levels
To credit bonuses such as free spins, reload rewards, and comp points
To detect fraud, money laundering, and other prohibited activities
To send you account-related notifications and promotional communications (where you have opted in)
To improve our DragonSlots platform, games offering, and customer experience
To comply with legal and regulatory obligations under our Curaçao licence

4. Legal Basis for Processing

We at DragonSlots process your personal data under the following legal bases:

Contractual necessity: Processing is required to provide you with our services, including account management and payment processing
Legal obligation: We are required to verify your identity and maintain records to satisfy our regulatory requirements
Legitimate interests: We may process data to detect and prevent fraud, ensure platform security, and improve our services
Consent: Where you have given us explicit consent — for example, to receive marketing messages — we will process your data on that basis, and you may withdraw consent at any time

5. Cookies and Tracking Technologies

Our DragonSlots Casino website uses cookies and similar tracking technologies to enhance your browsing and gaming experience. When you visit our site or use the dragonslots app, we may place the following types of cookies on your device:

Essential cookies: Required for the platform to function correctly, including session management and secure login
Analytical cookies: Help us understand how players navigate our site so we can improve usability
Marketing cookies: Allow us to show you relevant promotions based on your preferences and activity
Functional cookies: Remember your settings and preferences for a personalised experience

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our DragonSlots platform.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at DragonSlots Casino, we may share your information with trusted service providers who assist us in operating our platform:

Payment processors such as Visa, Mastercard, Neteller, Skrill, and cryptocurrency networks
KYC and identity verification service providers
Game software providers including Pragmatic Play, Playtech, Yggdrasil, and others
Fraud prevention and regulatory compliance partners
Customer support technology providers

All third parties we engage are required to handle your data securely and in accordance with applicable data protection laws. We do not authorise them to use your data for their own marketing purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At Dragon Slots, dormant accounts are subject to an inactivity fee of 10 EUR per month after 12 months of inactivity. Should you request account closure, we will process a manual transfer of any remaining balance (subject to applicable fees) and retain your records for the legally required period.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. At DragonSlots Casino, we respect and support these rights:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete data
Right to erasure: In certain circumstances, you may request that we delete your data
Right to restriction: You may ask us to limit how we process your data
Right to object: You may object to processing based on legitimate interests or direct marketing
Right to data portability: Where applicable, you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@dragonslots.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We at Dragon Slots implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, or misuse. Our DragonSlots Casino infrastructure uses SSL encryption, firewalls, and access controls to safeguard your information. While we take every reasonable precaution, no online system can be guaranteed as completely secure, and we encourage you to use a strong, unique password for your account.

10. Restricted Countries and Eligibility

Our Dragon Slots platform is not available to residents of certain jurisdictions, including the United States, United Kingdom, France, Spain, and others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in restricted territories. If we become aware that data has been collected from an ineligible user, we will take appropriate steps to remove it and close the relevant account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. At DragonSlots, we will notify you of material changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our DragonSlots Casino services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at Dragon Slots, please do not hesitate to get in touch:

General support: support@dragonslots.com
Complaints: complaints@dragonslots.com
Live Chat: Available 24/7 on our website and DragonSlots Casino app
Operator: TechSolutions Group N.V.

We are here to help and committed to ensuring your experience with our Dragon Slots platform is both enjoyable and secure.

Content updated: July 24, 2026