DragonSlots Casino Cookies Policy

At Dragon Slots, we believe that transparency is the foundation of trust. This Cookies Policy explains how we use cookies and similar tracking technologies when you visit our website at dragonslots.com. By continuing to browse and use our platform, you agree to our use of cookies as described in this document. We encourage you to read this policy carefully so you fully understand how we collect and process data related to your browsing activity.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at DragonSlots, we use cookies to help our platform function properly, to remember your preferences, and to deliver a more personalised experience each time you return to our site. Cookies allow us to recognise you as a returning visitor and adapt content accordingly, making your experience smoother and more enjoyable.

Cookies may be set directly by us (first-party cookies) or by trusted third-party service providers working on our behalf. They can be either session-based (deleted when you close your browser) or persistent (stored on your device for a defined period).

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our DragonSlots Casino platform to operate. Without them, core features such as account login, game loading, and secure payment processing would not function correctly. Our DragonSlots login system, for example, relies on session cookies to keep you authenticated during your visit. These cookies cannot be disabled, as they are critical to the operation of our services.

Performance and Analytics Cookies

At DragonSlots, we use performance cookies to understand how visitors interact with our website. These cookies collect anonymised data about page visits, load times, and navigation patterns. The information gathered helps us identify technical issues and improve the overall usability of our platform. We may use services such as Google Analytics to assist with this analysis.

Functional Cookies

Our DragonSlots Casino platform uses functional cookies to remember your preferences, such as your selected language, currency, or region. For instance, if you have chosen a specific localisation — whether that is English AU, Korean, Thai, Tagalog, or Vietnamese — we store that preference so you do not have to re-select it on every visit. These cookies enhance comfort and personalisation across our platform.

Marketing and Targeting Cookies

We may use marketing cookies to deliver relevant promotional content to you, including information about our DragonSlots no deposit bonus offers, free spins promotions, and seasonal campaigns. Here at DragonSlots, these cookies help us ensure that advertisements you see — whether for our welcome bonus, reload promotions, or the DragonSlots app — are relevant to your interests and browsing behaviour.

Third-Party Cookies

Our website integrates tools and content from trusted third parties, including game providers such as Pragmatic Play, Playtech, Betsoft Gaming, Yggdrasil, and others. These providers, along with our live casino partners such as BetGames and Betsolutions, may place their own cookies on your device. Our DragonSlots Casino platform does not control how third-party cookies are used, and we recommend reviewing each provider's respective privacy documentation.

Third-party cookies we may encounter on our platform include:

  • Analytics tools tracking platform engagement and session activity
  • Game provider scripts necessary for game content delivery
  • Live chat service cookies (used by our 24/7 support system)
  • Payment gateway tracking for transaction security
  • Affiliate and referral tracking to attribute player registrations correctly

Cookies and Our Mobile Application

Our DragonSlots app is available for mobile devices, and similar tracking technologies apply within the app environment. When you install and use the DragonSlots application, we may collect session data and device identifiers to ensure proper functionality and to personalise your in-app experience. Please note that our app may use mobile-specific identifiers in addition to traditional cookie-based tracking.

How Long Are Cookies Retained?

At Dragon Slots, cookie retention periods vary depending on their purpose:

  • Session cookies — deleted automatically when you close your browser
  • Authentication cookies — typically retained for up to 30 days to maintain your DragonSlots Casino login session
  • Analytics cookies — retained for up to 12 months
  • Marketing cookies — retained for up to 24 months, depending on the third-party provider
  • Preference cookies — retained for up to 12 months or until manually cleared

Managing Your Cookie Preferences

We respect your right to control how your data is used. At DragonSlots, you can manage, restrict, or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of our platform — for example, you may be unable to complete the DragonSlots Casino sign up process, access your account, or load games correctly if essential cookies are blocked.

Most browsers allow you to manage cookies through the following actions:

  • Viewing and deleting existing cookies stored on your device
  • Blocking new cookies from being placed
  • Enabling notifications when a new cookie is set
  • Accepting cookies from specific websites only

For instructions on managing cookies in your specific browser, please refer to the help documentation provided by your browser developer. Additionally, you may opt out of Google Analytics tracking by visiting the official Google Analytics opt-out page.

Consent

When you first visit dragonslots.com, we present you with a cookie consent banner. Our DragonSlots Casino platform will only activate non-essential cookies after you have provided your explicit consent. You may withdraw consent at any time by adjusting your browser settings or contacting our support team at support@dragonslots.com. Please be aware that withdrawing consent does not affect any data processing that occurred prior to your withdrawal.

Legal Basis for Cookie Use

DragonSlots Casino is operated by TechSolutions Group N.V. and licensed under the Curaçao Gaming Authority (Licence No. OGL/2024/1769/1016). Our use of cookies is based on the following legal grounds:

  • Contractual necessity — for cookies required to provide the services you have requested
  • Legitimate interests — for analytics and performance monitoring that helps us improve our platform
  • Consent — for all non-essential marketing and targeting cookies, which we only activate upon your agreement

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. We recommend checking this page periodically. Continued use of our Dragon Slots platform following any updates constitutes your acceptance of the revised policy. If significant changes are made, we will notify you via a prominent banner on our website.

Contact Us

If you have any questions about how we use cookies or wish to exercise your rights regarding your data, please do not hesitate to reach out. Our team is available around the clock via live chat on the website, or you can write to us directly at support@dragonslots.com. For formal complaints, please contact us at complaints@dragonslots.com. We are committed to responding promptly and transparently to all enquiries.